Under California Proposition 65, manufacturers have primary responsibility to provide any product warnings. Eco Vision Packaging ensures product information is available to customers and that we comply with all requests. If you have any questions about the content of a product and potential WARNINGS, please make this request here
Due to the various combinations of ingredients, in particular active ingredients and essential oils, our packaging may react unexpectedly with your products and become defective. We cannot guarantee that any container will function properly with your particular product.
We recommend that you order samples of our packaging products before purchasing and filling large quantities.
Eco Vision Packaging assumes no responsibility for suitability of any container or closure for customer’s particular use. It is the customer’s responsibility to do product compatibility testing with containers and closures selected by the customer. We are not responsible for consequential damages arising from customer’s selection and use of containers and closures supplied by us.
For International orders shipping via UPS, the brokerage fees and taxes will be billed to the receiver. If you choose to use your own carrier, you will be responsible for those fees and providing a broker to get your order through customs.
All boxes and items ship from Eco Vision Packaging in optimal condition. All our packages meet UPS shipping requirements upon leaving our warehouses. Any damaged items are shipping related and claims must be placed with the shipping company (UPS). Eco Vision Packaging will take necessary precautions to avoid damage and will not claim responsibility for items damaged during shipment. If your product is damaged, please email Click here
Once an item has been pulled and boxed for shipping, any cancellation of the order is considered a return. We require that the customer pays for shipping back to our warehouse. We will not charge a restocking fee or other fees so long as all of the packaging is in unused/pristine condition.
Our standard warehouse processing time is 3 business days. Please allow an additional 2 – 7 business days for transit within the continental US. From order placement to receipt of the product may take between 5 – 10 business days. Orders are shipped via US Postal Service or UPS Ground depending on order size and weight.
In the event that an item is out-of-stock, you will be contacted with options for replacements or back orders.
GENERAL 30 DAYS POLICY Merchandise purchased from ecovisionpackaging.com can be returned or exchanged within 30 days of delivery. All authorized return merchandise must be unused and in original condition for resale. Special Custom Order non-stock items are not eligible for returns and exchanges.
Please note that all return merchandise will be subject to inspection prior to the issue of a refund. For all merchandise returned to Eco Vision Packaging for reasons other than damage, incomplete order, or incorrect item received, a 15% restocking fee will be deducted from the refund or credit.
If a customer error is the issue of a returned order (EX: Incorrect shipping details, wrong items ordered) a 15% Restocking fee will be deducted from the refund or credit on orders who qualified for Free Shipping. If shipping was paid for the order, the amount paid for shipping will not be refunded.
Return shipping charges will apply.
It is the customer’s responsibility to check for any visible damages or note of any missing boxes. If the delivery receipt has been signed as complete and not damaged, we will not be able to file a claim against the delivery company, therefore, no refunds or exchanges will be issued.
REFUNDS Refund process could take 5-7 business days upon package arrival to our returns department.
EXCHANGES Please contact us for additional information.
RETURN SHIPPING INSTRUCTIONS Ensure you have met the conditions listed on this page to confirm eligibility. Contact us here or 310 770-7264
Ship authorized return items to:
Eco Vision Packaging
629 Bertsch Ave.
Crescent City, CA 95531
Please note, we cannot take responsibility for any returned item(s) that become lost or damaged during transit.
We recommend using a shipping service that provides you with a tracking number and purchasing insurance, to secure your shipment and help track the return until it reaches our facility.
Local pickup is not available at our facility.
All efforts are made to have accurate pricing and product specifications. If a price or product specification is listed incorrectly, we reserve the right to refuse or cancel any orders placed for the product at the incorrect price.